Remote Services and eCall
Rapid online assistance.
Our Remote Services enable you to get rapid access to support and expert information, 24/7.
The underlying principle is simple: The Prinect software operating your Heidelberg machine has built-in remote functionality that permits a whole range of services to be performed on your equipment via the Internet.
Once your Heidelberg machine is connected, a Heidelberg Systemservice technician will, at your request, be able to access your system to provide live assistance, analyze log files, run diagnostics or even correct a fault. Up to 90% of problems reported on Prinect/CtP workflow systems to our Remote Services center are solved in this way.
Heidelberg Services:
Our Remote Services enable you to get rapid access to support and expert information, 24/7.
The underlying principle is simple: The Prinect software operating your Heidelberg machine has built-in remote functionality that permits a whole range of services to be performed on your equipment via the Internet.
Once your Heidelberg machine is connected, a Heidelberg Systemservice technician will, at your request, be able to access your system to provide live assistance, analyze log files, run diagnostics or even correct a fault. Up to 90% of problems reported on Prinect/CtP workflow systems to our Remote Services center are solved in this way.
Heidelberg Services:
- Diagnosis: troubleshooting, problem resolution and help on application
- eCall: emergency expert assistance within guaranteed response times
Prinect - a modular, scalable, open system
Prinect integrates existing and newly developed products throughout the entire production workflow. Prinect Overview
Remote Services Video
Download our video to find out more about the Heidelberg Remote Services. Video
